Privacy Policy

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Effective Date: 06/10/2026

Pinnacle Community Management, LLC (“Pinnacle,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, submit a form, call us, email us, or communicate with us by text message.

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Association or community name
• Property or unit information
• Messages, questions, or requests you submit
• Information related to HOA or condominium association services
• Communication preferences, including text messaging consent

We may also collect basic website usage information, such as browser type, device information, pages visited, and general website activity, if enabled through our website platform or analytics tools.

We use the information we collect to:

• Respond to inquiries and service requests
• Communicate with board members, owners, vendors, and prospective clients
• Provide HOA and condominium association management services
• Schedule meetings or consultations
• Send updates related to association business or service requests
• Maintain business records
• Improve our website, communication, and customer service
• Comply with legal, regulatory, contractual, or professional obligations

If you provide your mobile phone number and consent to receive text messages from Pinnacle Community Management, we may send you text messages related to your inquiry, service request, association matter, appointment, board communication, or other business-related communication.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to any text message from us. After you opt out, you may receive a confirmation message, and we will stop sending further text messages unless you later provide new consent.

For help, you may reply HELP or contact us directly at:

Email: cward@pcmflorida.com
Phone: (863) 900-2144
Website: pcmflorida.com

Pinnacle Community Management does not sell, rent, or share SMS opt-in information, mobile phone numbers, or text messaging consent with third parties or affiliates for marketing or promotional purposes.

We may share limited information with service providers only as necessary to deliver text messages, operate our phone system, provide website functionality, support business operations, or comply with legal requirements.

We do not sell personal information.

We may share information only when reasonably necessary with:

• Service providers that help us operate our website, phone system, email, text messaging, forms, or business systems
• Association professionals such as attorneys, accountants, insurance agents, banks, vendors, or contractors when related to association business
• Government agencies, regulators, law enforcement, or courts when required by law
• Other parties with your consent or at your direction

Our website may use cookies or similar technologies to improve website functionality, measure website traffic, and understand how visitors use the site. You may be able to adjust your browser settings to block or limit cookies.

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, email, phone, or text messaging system can be guaranteed to be completely secure.

We retain personal information only as long as reasonably necessary for business, legal, regulatory, accounting, association management, or communication purposes.

You may contact us to request that we update, correct, or remove your personal information, subject to any legal, contractual, or association-related recordkeeping requirements.

You may opt out of text messages by replying STOP.

You may opt out of non-essential email communications by contacting us directly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

Our services are intended for adults and community association business purposes. We do not knowingly collect personal information from children under the age of 13.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how your information is used, please contact us:

Pinnacle Community Management, LLC
Winter Haven, Florida
Email: cward@pcmflorida.com
Phone: (863) 900-2144
Website: pcmflorida.com